Assessment of a Single Customer View (SCV) is typically required by organizations that need to ensure the accuracy, completeness, and consistency of their customer data across various systems and databases.
To confirm and uphold the accuracy of customer data, SCV evaluations are crucial.
Organizations are required by numerous industries and regions to maintain accurate and secure customer data in accordance with data protection and privacy regulations. Ensuring compliance with these regulations is facilitated by a SCV audit.
By ensuring that customer data is consistent and dependable, SCV assessments can assist organizations in identifying and preventing fraud by making it more difficult for bad actors to take advantage of data vulnerabilities.
Establish the precise objectives and goals of the SCV audit, such as identifying process improvements, guaranteeing data quality, and complying with regulations.
Specify the systems, data sources, and processes that will be investigated as part of the audit's scope. Ascertain which informational components are included in the SCV.
Determine the important parties involved, such as the business units in charge of administering and utilizing the SCV, IT staff, data stewards, and data owners.
ISO/IEC 20000-1:2018 merupakan standar yang memuat persyaratan bagi organisasi untuk menetapkan, menerapkan, memelihara, dan terus meningkatkan sistem manajemen
Pemanfaatan teknologi digital telah mengalami perubahan besar dalam struktur bisnis dengan cara yang belum pernah terjadi sebelumnya. Transformasi
Salah satu persyaratan dari ISO/IEC 20000-1:2018 adalah aspek Manajemen Konfigurasi (Configuration Management) yang disebutkan pada klausul 8.2.6.
Menurut persyaratan, CI (configuration item) harus dicatat hingga ke tingkat kritikalitas yang diperlukan (appropriate) dan dikendalikan.
