ISO/IEC 20000-1:2018

ISO/IEC 20000-1 2018 is an international standard that governs Information Technology Service Management (ITSM). It is also known as ISO/IEC 20000 and helps organizations manage their IT services more effectively and efficiently

Why We Need Implementing ISO/IEC 20000-1:2018


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ISO/IEC 20000-1:2018 is an international standard that defines the requirements for a service management system (SMS). It specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system for delivering managed IT services.

ISO/IEC 20000-1:2018 is important for organizations seeking to deliver high-quality IT services, improve customer satisfaction, and maintain a competitive edge in the market.

ISO/IEC 20000-1:2018 consists of several key components, including:
* Scope
* Normative References
* Terms and Definitions
* Context of the Organization
* Leadership
* Planning
* Support
* Perfomance Evaluation
* Improvement
* Annex A

The frequency of updating an ISO/IEC 20000-1:2018 certification or the associated service management system (SMS) depends on various factors, including the organization’s needs, changes in the IT service environment, and the requirements set by the certification body.

creating and maintaining an ISO/IEC 20000-1:2018-compliant SMS is a shared responsibility involving top management, service management teams, process owners, internal auditors, quality management teams, employees, and external certification bodies. Collaboration among these stakeholders is essential to ensure effective service management and compliance with the standard.

ISO/IEC 20000-1:2018 impacts budgeting and resource allocation by requiring organizations to allocate resources specifically for IT service management, competence development, continuous improvement, risk management, and various activities associated with complying with the standard. Effective resource planning and allocation are essential for meeting the requirements of the standard and delivering high-quality IT services.


Konfigurasi Manajemen ISO 20000-1 (1)

Manajemen Konfigurasi ISO 20000-1:2018

Salah satu persyaratan dari ISO/IEC 20000-1:2018 adalah aspek Manajemen Konfigurasi (Configuration Management) yang disebutkan pada klausul 8.2.6.

Menurut persyaratan, CI (configuration item) harus dicatat hingga ke tingkat kritikalitas yang diperlukan (appropriate) dan dikendalikan.

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